Privacy and Policies

We have developed this policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information.

You are advised to read this privacy policy carefully.

By visiting our Website/Webapp (citydukaan.com) you expressly give us consent to use and disclose your personal information in accordance with privacy policy. The website referred to as the “platform services”. If you don’t agree to the terms of the privacy policy, please do not use or access “CityDukaan” website.

1. Modifications to the privacy policy:-

Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This privacy policy shall apply uniformly to “CityDukaan” website.

2. General Guidelines:-

1) Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

2) We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

3) We will only retain personal information as long as necessary for the fulfillment of those purposes.

4) We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

5) We will protect information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

6) We do not sell, share or rent your personal information to anyone. Your personal information will be helpful to source you with the appropriate business offers provided our platform is capable of the functionality.

7) Periodically, we may reveal general statistical information about us and its users, such as number of visitors, number and type of goods and services searched etc.

8) We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

3. What Personal information do we collect? :-

1) Your phone/mobile number.

2) Your location information from time to time.

3) Any personal information that you choose to provide such as name, email, gender, date of birth.

4) Information about your device such as hardware information, operating system version, carrier info, ip address if available.

5) Any questions that we ask you to in order to gain more understanding about you. This information will be helpful for us in drawing better customer insights.

4. What we do with the Personal information collected:-

1) Personal information about our users is an integral part of our business. We use personal information to provide you with services and products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc.

2) We also use your contact information to send you offers based on your previous orders and interests. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience on our platform services, providing you with content that we think you might be interested in and to display content according to your preferences.

5. Determining your search and discovery of Business and location prefere:-

The platform services deal with your search and discovery of the business and your location, so in order to work, the platform services need to know your location from where you are searching for the product or business. Whenever you go to through our WebApp, we use the location information from your mobile device or browser to customize the platform services experience to your current location.

6. Cookies:-

A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. We use cookie depending on the features offered. No personal information will be collected via cookies. However, if you previously provided personally identifiable information, cookies may be tied to such information.